You’ll learn
  • Insights derived from more than 40 years of studying the best-in-class sales and service functions of organizations large and small
  • 4 critical drivers of successful selling today
  • How to get a better grasp of the strengths of your organization and a deeper understanding of your customers who make key buying decisions
  • Key components to adapting to today's always-changing selling environment
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Today’s business environment requires a new, adaptive approach to winning deals and securing a high performing team. We understand that it’s not just about sales—it’s a business initiative. And, it’s never been more important to understand the driving factors that lead to closing more deals and providing world-class service, than it is now.
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Chip Bell is a world-renowned authority on customer loyalty and service innovation. He has authored over 20 books and written over 400 articles for business journals and magazines on the topic of customer service. He has appeared live on CNBC, CNN, Fox Business Network, Bloomberg TV, NPR, ABC and his work has been featured in Fortune, Business Week, Forbes, Wall Street Journal, etc. In 2015, he was ranked the #1 keynote speaker in the world on customer service. His newest book is Sprinkles: Creating Awesome Experiences Through Innovative Service. He can be reached at
References: Gallup, Harvard Business Review, RightNow Technologies, Zendesk Research