ABOUT CHIP BELL
Chip Bell is a world-renowned authority on customer loyalty and service innovation. He has authored over 20 books and written over 400 articles for business journals and magazines on the topic of customer service. He has appeared live on CNBC, CNN, Fox Business Network, Bloomberg TV, NPR, ABC and his work has been featured in Fortune, Business Week, Forbes, Wall Street Journal, etc. In 2015, he was ranked the #1 keynote speaker in the world on customer service. His newest book is Sprinkles: Creating Awesome Experiences Through Innovative Service. He can be reached at www.chipbell.com.
References: Gallup, Harvard Business Review, RightNow Technologies, Zendesk Research